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Durable for Big Dogs
Waterproof + Adventure Proof
60 Day Money-Back Guarantee
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Return Policy

Last updated: 01/04/2025

At OurPetsPlanet, we stand behind the quality of our products and want you and your four-legged friend to be 100% happy. That’s why we offer a 30-Day Satisfaction Guarantee on all eligible purchases.

1. Eligibility for Returns

You may request a return or refund within 30 days of receiving your order, provided that:

  • The item is undamaged, and in its original packaging

  • The item is not listed under the Non-Returnable Items section below

  • A proof of purchase (order number or confirmation email) is available

2. Free Returns – With Minimal Admin Fee

  • We offer free returns, meaning you won’t be charged for shipping the item back.

  • A small administration fee may apply (usually to cover handling or payment processing costs). We do our best to keep this as low as possible and transparent.

3. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons. These include:

  • Opened or used NomadPaws Beds

  • Items that have visible pet hair, stains, or odors

  • Gift cards or digital products

If your item is damaged or defective upon arrival, please contact us immediately — we’ll make it right.

4. How to Start a Return

To request a return, email us at info@ourpetsplanet.com with:

  • Your full name and order number

  • The item(s) you’d like to return

  • The reason for return (so we can improve!)

Our team will review your request and provide instructions within 1–2 business days.

5. Refund Timeline

Once we’ve received and inspected your return, we’ll process your refund.

  • Refunds are issued to the original payment method

  • Please allow up to 5–10 business days for the refund to appear in your account

Need Help?

If you’re unsure whether your item is eligible for return, or you’d like help with sizing, installation or anything else — we’re here.
Just email us at info@ourpetsplanet.com. We’re always happy to help.

Questions?
We Have Answers.

Get quick solutions to your questions!

Is the backseat extender waterproof?

Yes, the extender is water-resistant, protecting your car from spills, wet paws, or any mess your dog might cause during travel.

Can I use the backseat extender for long trips?

Absolutely! The extender provides your dog with more room and stability for long trips, ensuring more comfort and less restlessness during extended travel.

Is the backseat extender easy to store?

Yes, the extender is lightweight and can be easily folded for compact storage when not in use, saving space in your car.

Can I return the backseat extender if I'm not satisfied?

Yes, we offer a 30-day return policy. If you're not satisfied with your purchase, you can return the product for a full refund, as long as it's in its original condition.

Is the backseat extender adjustable?

Yes, the extender is designed to fit various car models and sizes, offering flexible space for your dog and ensuring a perfect fit in most vehicles.

Can I machine wash the backseat extender?

No, the backseat extender should not be machine washed. For best care, wipe it down with a damp cloth and occasionally use a leather conditioner to keep it in great condition.

How do I install the backseat extender?

The backseat extender can be installed in just a few seconds. Simply place the extender between your car’s front and back seats – no tools required!

Is the backseat extender safe for my dog?

Absolutely! The extender provides a stable and comfortable spot for your dog, preventing slipping and ensuring a safer ride for both your dog and you.